Delivery & Shipping Policy

Shipping within Australia

Our dispatch warehouse is based in Ballarat Victoria, Australia and we deliver anywhere within Australia, starting from $14.95. The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct.

For extremely bulky orders or remote locations, there may be a surcharge, this is unusual, and you will be contacted for your approval of the additional cost before the items are sent. If you are unhappy with the additional charge we will refund your order.
Standard Delivery
We dispatch most orders via Australia Post and National Couriers using registered parcel post. Delivery will be attempted during normal business hours. A signature will be required upon delivery. If a signature cannot be obtained, then a calling card will be left in your mail box with instructions on which Australia Post outlet your package can be collected from or if you parcel was delivered by a courier there will be instructions on how to book a redelivery.
Dispatch Times
Subject to product availability, standard delivery orders are processed and shipped within 3-6 business days and only during weekday business hours. We are endeavouring to get all orders out within our dispatch time however during this busy time there may be additional delays. Express Post orders are shipped the same day if the order is placed before 12pm AEST, or the next business day. We are endeavouring to get all orders out within our dispatch time, however during this busy time there may be additional delays.
Delivery status & tracking
You will be emailed a tracking number once your order is dispatched, along with the courier’s website where you can track your order. You may enquire about the current status and delivery whereabouts of your order at any time after placing your order. Please contact us with your order number (if applicable) to request details. All enquiries will be handled during weekday business hours.
Authority to Leave
Please let us know in the comments section on checkout if you would like your parcel left on your property if you are not home. Pieces of Joy takes no responsibility if your parcel goes missing from your property or is damaged as a result of leaving it in an unsafe location. Please specify a safe place to leave the parcel that is protected from passers-by and the weather.
Shipping furniture within Australia
We offer furniture delivery to Ballarat and local areas. We can however quote for you on request. Our White Glove Delivery is installation onsite and removal of packaging.
Delivery Cost
White Glove Delivery $150 Ballarat

Delivery Times
Delivery times vary by stock availability and by postcode. We expect furniture deliveries to take up to 2 weeks from the time of purchase. Once your items are available for delivery, we will contact you to book in a 7 day delivery period.
Shipping Overseas
Due to Corona Virus restrictions, overseas shipping is currently not available.
Faulty, damaged and incorrect deliveries
Please read our Returns & Refund Policy for more details.