Returns Policy

To be eligible for a refund, simply return the unopened product in its original packaging within the 30 day money back guarantee period. Return items that have been opened and are unaccompanied by the original packaging and receipt of purchase will not be approved.

Approved refunds cover the original product purchase price. The 30 day guarantee period will commence from the date the customer receives their product. 

Delivery charges will not be refunded.
When considering whether an item is faulty, please consider the hand-made nature of the product. In the unlikely event where an item is found to be faulty, Pieces of Joy will provide a replacement (when we are able), or offer a full refund. Returns are processed as quickly as possible, but please allow for up to 14 days. To return goods for exchange or refund please email our customer service team at

Note: this policy applies only to products purchased directly online from and proof of purchase is required.